365i Privacy Policy

About Us

365i is a trading style of BSolve IT Limited, a company registered in England & Wales (Company number 04607330). Registered address: BSolve IT Limited, 5 Epping Close, Barton Seagrave, Kettering, Northamptonshire, NN15 6TR.

365i functions as both data controller and data processor. A designated Data Protection Officer is available at the registered address.

What Information We Collect

We collect the following types of information:

• Personal information from form submissions, including account registration, service purchases, and service requests
• Correspondence records, including letters and emails
• Transaction details and order fulfilment records
• Technical data: operating system, browser type, referring and exit pages, URLs, click counts, domain names, and pages viewed (recorded in server logs and used for marketing and security purposes)

How We Use Personal Data

We use your personal data for the following purposes:

1. Customer account registration
2. Order processing
3. Customer service and careers enquiry handling
4. Content optimisation for effective presentation
5. Sending information, products, or services you have requested (with consent)
6. Contract obligation fulfilment
7. Participation in interactive service features
8. Service change notifications
9. Marketing and statistical analysis

365i will never sell your personal data to third parties.

Automatic Decision Making

365i uses the information you provide for automated order acceptance decisions to combat fraud and abuse. This data remains within our internal networks.

Data Storage Location

Personal data is stored on servers within the European Economic Area (EEA). Occasional transfers outside the EEA occur where necessary, for example when domain registration data is transferred to registrars located outside the EEA.

By submitting your data, you consent to this transfer. 365i takes all steps reasonably necessary to ensure that your data is treated securely and in accordance with the GDPR.

Data Retention

We retain data only as long as necessary for the purposes for which it was originally collected, unless a longer retention period is required by law. Specific retention periods:

• Invoice data: Minimum 6 years (UK law requirement)
• Log files: Rotated every 12 weeks; anonymised data may be retained longer
• Infrastructure backups: 12 months
• Web hosting data: 30 days
• Post-deletion backup restoration: Maximum 180 days for complete data removal from all systems

Your Rights (GDPR)

Unless an exemption applies, you have the right to:

• Request a copy of the personal data we hold about you
• Request correction of inaccurate or outdated information (you can also update your details via the 365i control panel)
• Object to our use of your data and request erasure (“right to be forgotten”)
• Opt out of marketing communications at any time (via email unsubscribe link or written request)
• Lodge a complaint with the Information Commissioner’s Office

Third-Party Data Sharing

365i processes data with the following third parties. At least 30 days’ notice is provided before new or changed data processing agreements take effect:

Data Breaches

In the event of a data breach, 365i will:

• Notify affected individuals within the timescales required by the GDPR
• Notify the Information Commissioner’s Office
• Provide a full risk assessment report

Cookie Usage

Cookies are small files stored on your computer that help us to:

• Estimate audience size and usage patterns
• Store your preferences for site customisation
• Speed up searches
• Recognise you when you return to the website
• Enable remarketing (showing 365i advertisements to previous visitors whilst excluding existing customers)

You may refuse cookies via your browser settings, though this may limit your access to certain features of the website. Unless you have configured your browser to refuse cookies, they will be activated when you access the website.

Third-Party Links

This website contains links to partner networks, advertisers, and affiliates. These websites have their own privacy policies, and we do not accept any responsibility or liability for these policies. Please review the privacy policy of any website you visit.

Policy Updates

This privacy policy is reviewed regularly. Any updates will be posted on this page. We recommend checking this page periodically to stay informed of any changes.

Contact Information