Mark has been great to work with and I would definitely recommend his services. In addition to hosting, Mark has also designed a number of great looking, quick and responsive websites for us. Excellent work and service
Free for All Customers
Free 1-to-1 WordPress Assistance
Every 365i WordPress hosting account includes up to 1 hour of free remote support. Get help from our WordPress experts via Zoom or AnyDesk.
No foreign call centres
UK-based experts
Included with all plans
1 Hour
Free Support
Zoom
or AnyDesk
UK
Based Experts
Mon-Fri
09:00-17:30
Free WordPress Help with Every Hosting Plan
Every 365i WordPress hosting account includes up to 1 hour of free remote support from our WordPress team. We help with site setup, speed optimisation, plugin conflicts, theme configuration, and security hardening via Zoom or AnyDesk. This is hands-on help from people who work with WordPress every day, not a chatbot or a ticket queue. If you would rather hand the job over permanently than learn it, we also keep WordPress sites updated on a monthly plan.
Support
What’s Included
Our WordPress experts can help with a wide range of topics during your free session.
Website Setup
Help getting your WordPress site set up, including page building, theme configuration, and plugin installation.
Speed Optimisation
Improve your Google PageSpeed scores, fix slow-loading pages, and configure caching for optimal performance.
Bug Fixes & Conflicts
Resolve plugin conflicts, fix broken layouts, troubleshoot errors, and get your WordPress site working properly.
Security Checks
Review your site security, check for vulnerabilities, configure firewalls, and ensure your WordPress installation is hardened.
Plugin & Theme Guidance
Expert advice on choosing the right plugins and themes for your needs. We help you avoid bloat and conflicts.
SEO & Performance
Audit your on-page SEO, fix metadata issues, optimise images, and improve your Core Web Vitals scores.
Booking
How to Book Your Session
Available to all 365i customers with an active WordPress hosting account.
01
Sign In
Log in to your My365i control panel at my.365i.co.uk to access support.
02
Create a Ticket
Submit a help desk ticket requesting 1-to-1 WordPress assistance.
03
Choose Your Session
Pick your preferred day, time, and platform, Zoom or AnyDesk.
04
Get Connected
We confirm your session and send connection details. Sessions run Mon–Fri, 09:00–17:30.
Verified Google Reviews
Trusted by UK Businesses
from 76 reviews
Whilst I haven't dealt with Mark directly as a client, a client of ours hosts with him and the dealings I have had with Mark have been great. Easy to talk to, helpful and knowledgeable.
The best support I've ever experienced. I've raised a couple of tickets while moving a domain across from another provider, and Mark went above and beyond in dealing with them, patiently assisting where I'd made mistakes and explaining alternatives. It's remarkable, I won't hesitate to recommend 365i, and will be moving other domains over as soon as I can.
Response from 365i
It's always a pleasure to help and we've been enjoying the challenges your recent helpdesk tickets have presented. Really appreciate your taking time to leave such a glowing review. Thanks Nigel!
Mark is extremely knowledgeable and a great person to speak and learn from - highly recommend his services!
Response from 365i
Thanks Alex! :-)
Mark is excellent. His prices are very reasonable and he does an excellent job. So far Mark has re-designed one of our websites to an excellent looking, quick & responsive site and will soon be taking over our hosting. Great
Response from 365i
Thank you so much Andy! Much appreciated!
Migrated from A2 Hosting to 365i and the level of customer service and support is absolutely exceptional. What Mark doesn't know about hosting and websites isn't worth knowing. He goes past just hosting and is always willing to help. Great to feel in safe hands. Highly recommend.
Excellent service and technically brilliant. Would not hesitate to recommend.
I was looking to host a forum using SMF software. I was completely new to this sort of thing. Had a couple of hitches but the support has been really quick and sorted things out. Really impressed.
Response from 365i
Thanks Richard! I hope your forum proves both very useful and popular.
FAQ
Frequently Asked Questions
Up to 1 hour of remote support for site setup, speed optimisation, plugin conflicts, theme configuration, and security hardening. We connect via Zoom or AnyDesk and work on your site with you in real time.
Yes. It's included with every WordPress hosting plan at no extra charge. There's no upsell or premium tier required. You get the same help whether you're on the Personal plan or Business plan.
Contact our support team and let us know what you need help with. We'll arrange a time that suits you and connect via Zoom or AnyDesk. Sessions are typically available within 24 hours of your request.
Yes. Speed optimisation is one of the most common things we help with. We look at your plugin stack, caching setup, image sizes, database queries, and server configuration to find bottlenecks. We then fix what we can during the session and give you clear next steps for anything that needs longer-term work.
Yes. We test your plugins in a staging environment, identify which ones are conflicting, and work out whether to update, replace, or remove the problem plugin. If a plugin is causing white screens, 500 errors, or layout problems, this is exactly the kind of thing the session is designed for.
Yes. We can help you install WordPress, choose and configure a theme, set up your menu structure, install the right plugins, configure your permalink structure, and connect your domain. If you're starting from zero, the session gets you to a working site.
Yes. We review your login security, check for exposed endpoints like XML-RPC and REST API user enumeration, remove default files that leak your WordPress version, and configure security headers. You can also run our free WordPress Scanner beforehand to see what needs attention.
The free session covers up to 1 hour. If your site needs more work than that, we'll tell you honestly during the session and explain what still needs doing. There's no pressure to buy anything. Most issues are resolved within the hour.
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