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Free for All Customers

Free 1-to-1 WordPress Assistance

Every 365i WordPress hosting account includes up to 1 hour of free remote support. Get help from our WordPress experts via Zoom or AnyDesk.

No foreign call centres
UK-based experts
Included with all plans
1 Hour Free Support
Zoom or AnyDesk
UK Based Experts
Mon-Fri 09:00-17:30

Free WordPress Help with Every Hosting Plan

Every 365i WordPress hosting account includes up to 1 hour of free remote support from our WordPress team.  We help with site setup, speed optimisation, plugin conflicts, theme configuration, and security hardening via Zoom or AnyDesk.  This is hands-on help from people who work with WordPress every day, not a chatbot or a ticket queue.  If you would rather hand the job over permanently than learn it, we also keep WordPress sites updated on a monthly plan.

Support

What’s Included

Our WordPress experts can help with a wide range of topics during your free session.

Website Setup

Help getting your WordPress site set up, including page building, theme configuration, and plugin installation.

Speed Optimisation

Improve your Google PageSpeed scores, fix slow-loading pages, and configure caching for optimal performance.

Bug Fixes & Conflicts

Resolve plugin conflicts, fix broken layouts, troubleshoot errors, and get your WordPress site working properly.

Security Checks

Review your site security, check for vulnerabilities, configure firewalls, and ensure your WordPress installation is hardened.

Plugin & Theme Guidance

Expert advice on choosing the right plugins and themes for your needs. We help you avoid bloat and conflicts.

SEO & Performance

Audit your on-page SEO, fix metadata issues, optimise images, and improve your Core Web Vitals scores.

Booking

How to Book Your Session

Available to all 365i customers with an active WordPress hosting account.

01

Sign In

Log in to your My365i control panel at my.365i.co.uk to access support.

02

Create a Ticket

Submit a help desk ticket requesting 1-to-1 WordPress assistance.

03

Choose Your Session

Pick your preferred day, time, and platform, Zoom or AnyDesk.

04

Get Connected

We confirm your session and send connection details. Sessions run Mon–Fri, 09:00–17:30.

Verified Google Reviews

Trusted by UK Businesses

5.0 from 75 reviews
Reiss Johnson
1 month ago

The 365i team built the website for my new business, Cordley Solutions, and I couldn't be happier with the result. From the outset, he took the time to understand exactly what I was trying to achieve and offered valuable suggestions throughout the process. His attention to detail was exceptional, and nothing ever felt like too much trouble. Every amendment and idea was carefully considered, with the goal of producing the best possible end result rather than simply getting the project finished. The website itself looks modern, professional and trustworthy, striking the perfect balance for a growing business. The design is clean, easy to navigate and performs brilliantly across both desktop and mobile devices. I've already had positive feedback on how credible and polished it looks. Communication was excellent throughout, and it was clear that they genuinely cared about delivering a high-quality product. Their technical knowledge, creativity and professionalism made the entire process straightforward and enjoyable. I would highly recommend 365i to anyone looking for a professional website backed by outstanding customer service and genuine attention to detail.

Response from 365i

Thanks Reiss. Always a pleasure.

Durga Gandhi
1 month ago

I would give 10 stars if I could. I signed up to 365i as I wanted to move away from WIX, and this seemed like a reliable and cost effective way to do it. What I didn't appreciate, was how much work goes into the back end of making a website. I am a total newbie, I have never had to make a website from scratch before, and I made all of the errors along the way. Mark noticed I made an error when moving my domain name, and proactively sent me a message tellingme what I needed to do. I then managed to do something wrong so my client emails were no longer coming through to me, and at the same time, had made a mistake on workdpress which blocked me from signing in. Advice on the internet was complicated or said I had to start again. I opened a ticket, and Mark fixed it within a few minutes. He also explained a few things I needed to update (that I never, ever would have known), and did those for me too. I am so pleased I chose such a helpful and responsive web hosting platform. I cannot recommend them enough.

Response from 365i

Thank you so much Durga for such a detailed review. It's an absolute pleasure being able to help you, and all our customers. We really enjoy being able to help any way we can.

Andy Clifton
4 years ago

Mark is excellent. His prices are very reasonable and he does an excellent job. So far Mark has re-designed one of our websites to an excellent looking, quick & responsive site and will soon be taking over our hosting. Great

Response from 365i

Thank you so much Andy! Much appreciated!

Lisa Percival
6 years ago

I would be absolutely lost without Mark at 365i. They have helped me no end - I was (am!) an absolute novice and it was such a relief that I could put all my confidence into Mark and 365i services. They have delivered above and beyond and I would recommend to anyone who either doesn't know where to start, or wants to recreate to make an impact. Thank you Mark and 365i!!

Response from 365i

Thanks Lisa! It’s great working with you

Tania Salha
3 years ago

Great service, best prices! Fast to respond, Mark goes beyond duty to find solutions to any trouble. Highly recommend!

Response from 365i

Thank you! :-)

Juice Talent Development Platform
5 years ago

Mark has helped us numerous times with our website. His skills are second to none and he gets back to us very quickly with every project. We would definitely recommend him for all your web hosting and design needs.

Marilena Lewis
3 years ago

Wow!!!! This guy goes above and beyond for anyone!! Must admit, I never really knew his limits but I can honestly say that without this amazing web page, I would be struggling!! Thankyou so much, I love it!!!

Response from 365i

Thank you so much Lena! 😁

Chris Gibson
5 years ago

Excellent service and technically brilliant. Would not hesitate to recommend.

FAQ

Frequently Asked Questions

Up to 1 hour of remote support for site setup, speed optimisation, plugin conflicts, theme configuration, and security hardening. We connect via Zoom or AnyDesk and work on your site with you in real time.

Yes. It's included with every WordPress hosting plan at no extra charge. There's no upsell or premium tier required. You get the same help whether you're on the Personal plan or Business plan.

Contact our support team and let us know what you need help with. We'll arrange a time that suits you and connect via Zoom or AnyDesk. Sessions are typically available within 24 hours of your request.

Yes. Speed optimisation is one of the most common things we help with. We look at your plugin stack, caching setup, image sizes, database queries, and server configuration to find bottlenecks. We then fix what we can during the session and give you clear next steps for anything that needs longer-term work.

Yes. We test your plugins in a staging environment, identify which ones are conflicting, and work out whether to update, replace, or remove the problem plugin. If a plugin is causing white screens, 500 errors, or layout problems, this is exactly the kind of thing the session is designed for.

Yes. We can help you install WordPress, choose and configure a theme, set up your menu structure, install the right plugins, configure your permalink structure, and connect your domain. If you're starting from zero, the session gets you to a working site.

Yes. We review your login security, check for exposed endpoints like XML-RPC and REST API user enumeration, remove default files that leak your WordPress version, and configure security headers. You can also run our free WordPress Scanner beforehand to see what needs attention.

The free session covers up to 1 hour. If your site needs more work than that, we'll tell you honestly during the session and explain what still needs doing. There's no pressure to buy anything. Most issues are resolved within the hour.

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