Every 365i WordPress hosting account includes up to 1 hour of free remote support. Get help from our WordPress experts via Zoom or AnyDesk.
Every 365i WordPress hosting account includes up to 1 hour of free remote support from our WordPress team. We help with site setup, speed optimisation, plugin conflicts, theme configuration, and security hardening via Zoom or AnyDesk. This is hands-on help from people who work with WordPress every day, not a chatbot or a ticket queue.
Our WordPress experts can help with a wide range of topics during your free session.
Help getting your WordPress site set up, including page building, theme configuration, and plugin installation.
Improve your Google PageSpeed scores, fix slow-loading pages, and configure caching for optimal performance.
Resolve plugin conflicts, fix broken layouts, troubleshoot errors, and get your WordPress site working properly.
Review your site security, check for vulnerabilities, configure firewalls, and ensure your WordPress installation is hardened.
Expert advice on choosing the right plugins and themes for your needs. We help you avoid bloat and conflicts.
Audit your on-page SEO, fix metadata issues, optimise images, and improve your Core Web Vitals scores.
Available to all 365i customers with an active WordPress hosting account.
Log in to your My365i control panel at my.365i.co.uk to access support.
Submit a help desk ticket requesting 1-to-1 WordPress assistance.
Pick your preferred day, time, and platform, Zoom or AnyDesk.
We confirm your session and send connection details. Sessions run Mon–Fri, 09:00–17:30.
Just the best I’ve ever used! Our sites run so fast, and they bend over backwards to help when we get in trouble and don’t know what to do. We’d be lost without them now. So glad we found them. Best move we ever, EVER, made!!! You need 365i in your life.
Thanks Reiss. Always a pleasure.
Mark provided superb service - rapid response, careful consideration of my requirements and great website design. Everything was wrapped up really quickly and with superb quality. Highly recommended.
Really helpful and answered all of my questions quickly and with quality. Look forward to being a long term customer with them!
Thanks David! We look forward to serving you long term ;-)
Mark has done a great job building my website for me. Easy to work with and professional. Will be using him and his company for any help I need in the future. I will be using the hosting sevices he provides for my other webistes.
Very helpful and cover every area. Mark especially is very effective in finding solutions for any queries you may have and goes the extra mile to assist. Overall, excellent service!
365i are fantastic! I'm not very good with IT and every one of my needs have been met with a friendly and beyond helpful response. My most recent issue (self created I may add) was dealt with swiftly by Mark who I cant thank enough for his efforts supporting me. Thank you for a great service!
Absolute pleasure Nick. So glad we could help ☺️
365i has dramatically speeded up our wordpress website which was beyond dlow! Great service from people who seem to genuinely care about their customers. Thanks so much. N
Mark is excellent. His prices are very reasonable and he does an excellent job. So far Mark has re-designed one of our websites to an excellent looking, quick & responsive site and will soon be taking over our hosting. Great
Thank you so much Andy! Much appreciated!
Up to 1 hour of remote support for site setup, speed optimisation, plugin conflicts, theme configuration, and security hardening. We connect via Zoom or AnyDesk and work on your site with you in real time.
Yes. It's included with every WordPress hosting plan at no extra charge. There's no upsell or premium tier required. You get the same help whether you're on the Personal plan or Business plan.
Contact our support team and let us know what you need help with. We'll arrange a time that suits you and connect via Zoom or AnyDesk. Sessions are typically available within 24 hours of your request.
Yes. Speed optimisation is one of the most common things we help with. We look at your plugin stack, caching setup, image sizes, database queries, and server configuration to find bottlenecks. We then fix what we can during the session and give you clear next steps for anything that needs longer-term work.
Yes. We test your plugins in a staging environment, identify which ones are conflicting, and work out whether to update, replace, or remove the problem plugin. If a plugin is causing white screens, 500 errors, or layout problems, this is exactly the kind of thing the session is designed for.
Yes. We can help you install WordPress, choose and configure a theme, set up your menu structure, install the right plugins, configure your permalink structure, and connect your domain. If you're starting from zero, the session gets you to a working site.
Yes. We review your login security, check for exposed endpoints like XML-RPC and REST API user enumeration, remove default files that leak your WordPress version, and configure security headers. You can also run our free WordPress Scanner beforehand to see what needs attention.
The free session covers up to 1 hour. If your site needs more work than that, we'll tell you honestly during the session and explain what still needs doing. There's no pressure to buy anything. Most issues are resolved within the hour.
Get managed WordPress hosting with free 1-to-1 assistance, daily backups, and free SSL.
