Free 1-to-1 WordPress Assistance
Every 365i WordPress hosting account includes up to 1 hour of free remote support. Get help from our WordPress experts via Zoom or AnyDesk.
Free WordPress Help with Every Hosting Plan
Every 365i WordPress hosting account includes up to 1 hour of free remote support from our WordPress team. We help with site setup, speed optimisation, plugin conflicts, theme configuration, and security hardening via Zoom or AnyDesk. This is hands-on help from people who work with WordPress every day, not a chatbot or a ticket queue.
What’s Included
Our WordPress experts can help with a wide range of topics during your free session.
Website Setup
Help getting your WordPress site set up, including page building, theme configuration, and plugin installation.
Speed Optimisation
Improve your Google PageSpeed scores, fix slow-loading pages, and configure caching for optimal performance.
Bug Fixes & Conflicts
Resolve plugin conflicts, fix broken layouts, troubleshoot errors, and get your WordPress site working properly.
Security Checks
Review your site security, check for vulnerabilities, configure firewalls, and ensure your WordPress installation is hardened.
Plugin & Theme Guidance
Expert advice on choosing the right plugins and themes for your needs. We help you avoid bloat and conflicts.
SEO & Performance
Audit your on-page SEO, fix metadata issues, optimise images, and improve your Core Web Vitals scores.
How to Book Your Session
Available to all 365i customers with an active WordPress hosting account.
Sign In
Log in to your My365i control panel at my.365i.co.uk to access support.
Create a Ticket
Submit a help desk ticket requesting 1-to-1 WordPress assistance.
Choose Your Session
Pick your preferred day, time, and platform, Zoom or AnyDesk.
Get Connected
We confirm your session and send connection details. Sessions run Mon–Fri, 09:00–17:30.
Trusted by UK Businesses
Mark is very helpful and puts a lot of effort in his work. Highly recommended.
Outstanding support & super friendly. I’d be lost without 365i. It’s like they do anything they can to help. Nothing is too much trouble. Oh, and fastest Wordpress hosting I’ve ever had! Totally recommended!
I was really not happy with my website and its structure, but luckily I found Mark at 365i, I moved hosting to 365i, Mark very quickly found all of the faults with my Wordpress site that my previous company missed altogether, most importantly the crucial AI discovery, outdated high site security risk plugins, out of date website core. He fixed all of the issues and errors within 72 hours. Personal attention at the highest level and always available in times when support is urgently needed. It’s only been 2 weeks since the sites update and improvements but we are already seeing positive results especially within the AI search results. Thank you for your support Mark Jeffrey Avery MD Avery Associates
I’ve had a few websites over the years, so I thought I knew what to expect… I didn’t. The new Lockerfella site is way beyond anything I had in mind. The big one for me is performance. I know how important Google PageSpeed is, and this site hits 100 across the board, which I never thought I’d see. Fast, solid, and done properly. 365i is easily the best hosting I’ve used, with a team that really knows their stuff. You’d have to be mad to go anywhere else.
Mark was absolutely amazing from the get go. Very professional and went above and beyond what was expected. I wish there was a 6 star option! His responses are as quick as his servers! Top man highly recommended. Thank you, Denvah at Full Tank Camper Van Hire
Amazing service. Mark is always happy to help and is easy to contact. Highly recommend!
Very knowledgable and did a great job - I would definitely use again.
Mark has looked after us for 14 years and designed 3 websites in this time. I have been lucky to find them, they have been a great help to us over the years. Always available to answer questions or make changes to our website quickly. Our business wouldn't be where it is now without the support of 365i.
Just the best I’ve ever used! Our sites run so fast, and they bend over backwards to help when we get in trouble and don’t know what to do. We’d be lost without them now. So glad we found them. Best move we ever, EVER, made!!! You need 365i in your life.
I don't know what to say???! Absolutely BLOODY Marvellous!! Mark on ticket chat, live chat, customer service top notch so easy to get in contact and so super helpful! THanks guys!
Frequently Asked Questions
Up to 1 hour of remote support for site setup, speed optimisation, plugin conflicts, theme configuration, and security hardening. We connect via Zoom or AnyDesk and work on your site with you in real time.
Yes. It's included with every WordPress hosting plan at no extra charge. There's no upsell or premium tier required. You get the same help whether you're on the Personal plan or Business plan.
Contact our support team and let us know what you need help with. We'll arrange a time that suits you and connect via Zoom or AnyDesk. Sessions are typically available within 24 hours of your request.
Yes. Speed optimisation is one of the most common things we help with. We look at your plugin stack, caching setup, image sizes, database queries, and server configuration to find bottlenecks. We then fix what we can during the session and give you clear next steps for anything that needs longer-term work.
Yes. We test your plugins in a staging environment, identify which ones are conflicting, and work out whether to update, replace, or remove the problem plugin. If a plugin is causing white screens, 500 errors, or layout problems, this is exactly the kind of thing the session is designed for.
Yes. We can help you install WordPress, choose and configure a theme, set up your menu structure, install the right plugins, configure your permalink structure, and connect your domain. If you're starting from zero, the session gets you to a working site.
Yes. We review your login security, check for exposed endpoints like XML-RPC and REST API user enumeration, remove default files that leak your WordPress version, and configure security headers. You can also run our free WordPress Scanner beforehand to see what needs attention.
The free session covers up to 1 hour. If your site needs more work than that, we'll tell you honestly during the session and explain what still needs doing. There's no pressure to buy anything. Most issues are resolved within the hour.
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