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Free for All Customers

Free 1-to-1 WordPress Assistance

Every 365i WordPress hosting account includes up to 1 hour of free remote support. Get help from our WordPress experts via Zoom or AnyDesk.

No foreign call centres
UK-based experts
Included with all plans
1 Hour Free Support
Zoom or AnyDesk
UK Based Experts
Mon-Fri 09:00-17:30

Free WordPress Help with Every Hosting Plan

Every 365i WordPress hosting account includes up to 1 hour of free remote support from our WordPress team.  We help with site setup, speed optimisation, plugin conflicts, theme configuration, and security hardening via Zoom or AnyDesk.  This is hands-on help from people who work with WordPress every day, not a chatbot or a ticket queue.  If you would rather hand the job over permanently than learn it, we also keep WordPress sites updated on a monthly plan.

Support

What’s Included

Our WordPress experts can help with a wide range of topics during your free session.

Website Setup

Help getting your WordPress site set up, including page building, theme configuration, and plugin installation.

Speed Optimisation

Improve your Google PageSpeed scores, fix slow-loading pages, and configure caching for optimal performance.

Bug Fixes & Conflicts

Resolve plugin conflicts, fix broken layouts, troubleshoot errors, and get your WordPress site working properly.

Security Checks

Review your site security, check for vulnerabilities, configure firewalls, and ensure your WordPress installation is hardened.

Plugin & Theme Guidance

Expert advice on choosing the right plugins and themes for your needs. We help you avoid bloat and conflicts.

SEO & Performance

Audit your on-page SEO, fix metadata issues, optimise images, and improve your Core Web Vitals scores.

Booking

How to Book Your Session

Available to all 365i customers with an active WordPress hosting account.

01

Sign In

Log in to your My365i control panel at my.365i.co.uk to access support.

02

Create a Ticket

Submit a help desk ticket requesting 1-to-1 WordPress assistance.

03

Choose Your Session

Pick your preferred day, time, and platform, Zoom or AnyDesk.

04

Get Connected

We confirm your session and send connection details. Sessions run Mon–Fri, 09:00–17:30.

Verified Google Reviews

Trusted by UK Businesses

5.0 from 72 reviews
Reiss Johnson
2 weeks ago

The 365i team built the website for my new business, Cordley Solutions, and I couldn't be happier with the result. From the outset, he took the time to understand exactly what I was trying to achieve and offered valuable suggestions throughout the process. His attention to detail was exceptional, and nothing ever felt like too much trouble. Every amendment and idea was carefully considered, with the goal of producing the best possible end result rather than simply getting the project finished. The website itself looks modern, professional and trustworthy, striking the perfect balance for a growing business. The design is clean, easy to navigate and performs brilliantly across both desktop and mobile devices. I've already had positive feedback on how credible and polished it looks. Communication was excellent throughout, and it was clear that they genuinely cared about delivering a high-quality product. Their technical knowledge, creativity and professionalism made the entire process straightforward and enjoyable. I would highly recommend 365i to anyone looking for a professional website backed by outstanding customer service and genuine attention to detail.

Response from 365i

Thanks Reiss. Always a pleasure.

Wahab Subzwari
1 year ago

Very good support. Really Really impressed with the effort you’ve put into this, Mark. You’ve clearly gone the extra mile, and it shows. This web page has been a huge help — can’t imagine managing without it now. Thank you so much, truly appreciate it!appreciated! Thumbs up (y)

Nick Kenyon
9 months ago

365i are fantastic! I'm not very good with IT and every one of my needs have been met with a friendly and beyond helpful response. My most recent issue (self created I may add) was dealt with swiftly by Mark who I cant thank enough for his efforts supporting me. Thank you for a great service!

Response from 365i

Absolute pleasure Nick. So glad we could help ☺️

Chris Reynolds
3 months ago

I needed to move my domain from the current provider to a new one with excellent service and superb customer focus - especially as I'm pretty hopeless with the web management side of IT! I found the company that gave me all of that and more in 365i. Absolutely brilliant service and help right from the start - in fact even before the start because Mark helped me sort the whole process out before I'd signed up. Can't beat that. Recommended. 7 stars,11/10. Thanks again Mark for all your help (and patience)!

Andy Bamford
3 years ago

Mark has been great to work with and I would definitely recommend his services. In addition to hosting, Mark has also designed a number of great looking, quick and responsive websites for us. Excellent work and service

Henry
1 day ago

The website provides a professional and accessible online presence with a clear structure and overall user-friendly experience. The layout is generally easy to navigate, with intuitive menus and a logical flow of information that helps visitors find what they are looking for. Overall, the website provides a solid foundation with a professional appearance and clear purpose.

Response from 365i

Thanks for your review Henry. It was a pleasure to create your new business website for Cordley Solutions Limited. It looks great, and performs great!

Peta Machin
5 years ago

Great service, very friendly and knowledgeable. Mark has the patience to explain to those of us who don't speak tech! Would recommend.

Response from 365i

Oh thank you Peta. Much appreciated

Mark Roberts
3 years ago

Fantastic service. After the best part of 3 years agonising over what to do with an old website with Yell, and wanting a new site to reflect the new business name, in less than a week of speaking to Mark at 365i, everything is now pointing to a striking brand new website, with my domain name of my choice and at a very affordable price. Great work.

Response from 365i

It's been a pleasure!! :-)

FAQ

Frequently Asked Questions

Up to 1 hour of remote support for site setup, speed optimisation, plugin conflicts, theme configuration, and security hardening. We connect via Zoom or AnyDesk and work on your site with you in real time.

Yes. It's included with every WordPress hosting plan at no extra charge. There's no upsell or premium tier required. You get the same help whether you're on the Personal plan or Business plan.

Contact our support team and let us know what you need help with. We'll arrange a time that suits you and connect via Zoom or AnyDesk. Sessions are typically available within 24 hours of your request.

Yes. Speed optimisation is one of the most common things we help with. We look at your plugin stack, caching setup, image sizes, database queries, and server configuration to find bottlenecks. We then fix what we can during the session and give you clear next steps for anything that needs longer-term work.

Yes. We test your plugins in a staging environment, identify which ones are conflicting, and work out whether to update, replace, or remove the problem plugin. If a plugin is causing white screens, 500 errors, or layout problems, this is exactly the kind of thing the session is designed for.

Yes. We can help you install WordPress, choose and configure a theme, set up your menu structure, install the right plugins, configure your permalink structure, and connect your domain. If you're starting from zero, the session gets you to a working site.

Yes. We review your login security, check for exposed endpoints like XML-RPC and REST API user enumeration, remove default files that leak your WordPress version, and configure security headers. You can also run our free WordPress Scanner beforehand to see what needs attention.

The free session covers up to 1 hour. If your site needs more work than that, we'll tell you honestly during the session and explain what still needs doing. There's no pressure to buy anything. Most issues are resolved within the hour.

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